Next-Gen Customer Service and Sales Mastery: Skills for 2025 and Beyond – EuroCham Cambodia Training Academy
- Venue. Plantation Urban Resort & Spa
- Date. Jul, 10 2025 to Jul, 11 2025 Time. 08:30 to 17:00
- Link. Event Link
- Address. Plantation Urban Resort & Spa, 28 Samdach Preah Thoamak Lekhet Ouk St. (184), Phnom Penh, 12206
EuroCham Cambodia is organising a two-day-long training session focused on next-generation customers from July 10-11, 2025.
The training will be delivered in English by Ty Ratana, who is a certified professional trainer and business development leader with over 10 years of experience specialising in leadership development, customer service excellence, communication strategies, and high-performance teamwork training.
Whether you're a customer service representative, sales professional, team leader or supervisor, business owner or entrepreneur, or anyone in a customer-facing role, this course will help you both understand concepts and know how to apply them in real world situations.
The training methodology includes:
- Interactive Lectures
- Group Discussions & Peer Learning
- Role Plays & Simulations
- Case Studies & Scenario Analysis
- Hands-On Exercises
- Reflection & Self-Assessment
What Will The Training Cover?
Day 1: Mastering the Human Side of Service & Sales
- Foundations of Customer Service & Sales: Emotional intelligence and empathy in service and sales
- Communication Mastery: Handling difficult conversations with confidence
- Customer Service Excellence: Handling complaints and turning detractors into promoters
- Stories Build Trust and Connection: Sales pitch simulations
Day 2: Leveraging Technology & Strategy for Customer Excellence
- Sales Techniques for the Modern Buyer: Cross-selling and up-selling with integrity
- Technology & Tools: Automation in service and sales
- Feedback & Continuous Improvement
- Action Plan and Sales Presenting
How Much Does The Training Cost?
- Members: USD 280
- Non-members: USD 330